Assisted vs Self-help: Healthcare Increasingly, healthcare platforms and technological infrastructure have been on the rise. Businesses are focusing on providing cloud-based tools to better systematize and codify healthcare information and services. Healthcare businesses are gaining worldwide recognition. Especially in the midst of a global pandemic,customers value instant and real time communication. In terms of the […]
Read articleCustomer Support Software for Ecommerce Mom-and-Pop Businesses The ongoing Covid-19 pandemic and quarantine have moved small businesses and mom-and-pop shops online to e-commerce platforms. Business-owners need to juggle the importance of their selling process and money coming in as well as the needs of their customers. On one hand, they need to focus on their […]
Read articleWhat is Contextual Help? Websites and web-applications pertaining to any industry are met with success when using context-sensitive, or contextual, help content instead of ‘user manuals’ – static help centers and databases. Context-sensitive help is a way of formatting help content to allow for information to be available to website-viewers in case-specific situations: help content […]
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